Psychiatric Nurse Practitioner - Resilient Minds Policies

POLICIES & PROCEDURES

VIRTUAL APPOINTMENTS

All appointments are conducted via HIPAA-compliant videoconferencing. Telephone appointments are available if video is not accessible or if preferred.

Please keep the following in mind:

- Sign in at least 5 minutes before your scheduled appointment time using the link provided

- Appointments should take place in a private setting to protect your confidentiality

- Sitting in your vehicle is perfectly fine if that is your most private option - however, driving during sessions is not permitted for safety reasons

- You must be physically located in Massachusetts at the time of your appointment

MEDICATION REFILL REQUESTS

Refill requests can be submitted two ways:

1. Through the online patient portal (preferred)

2. By calling the office at 508-507-2066

Refills are processed during normal business hours, Monday through Friday, within 48 hours of receipt. Please plan ahead and request refills before you run out of your current supply to avoid any gaps in treatment.

Controlled substances are prescribed strictly as directed and will not be refilled early.

PAYMENTS

Payment is expected at the time of your appointment. All patients are required to keep an active credit card on file, which may be charged automatically when payment is due.

Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Late cancellations or missed appointments may be subject to a fee.

In Case of Emergency

If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room. You can also reach the following resources:

988 Suicide & Crisis Lifeline: Call or text 988

Crisis Text Line: Text HOME to 741741

Massachusetts Emergency Services Program (ESP): Call your local ESP team

This practice does not provide emergency or crisis services. If you are in immediate danger, please use the resources above.